Do I have to accept the repair after the diagnostic?

No. The $89 visit buys you a diagnosis and a firm written price with zero obligation. You are free to decline, get a second opinion, or sleep on it, and we will not pressure you or add hidden charges.

Are you affiliated with Sub-Zero or any manufacturer?

No. Denver Sub-Zero Repair is an independent service company and is not affiliated with, endorsed by, sponsored by, or authorized by Sub-Zero Group, Inc. or any appliance manufacturer. Brand names appear only to describe the equipment we service.

What parts do you use, and are they genuine?

We install OEM-grade and manufacturer-compatible parts sourced from verified suppliers and matched to your model and serial range. We do not represent these as factory-channel parts unless an invoice specifically says so.

Who is responsible if something else breaks later?

Our responsibility is limited to the specific repair on your invoice. Appliances have many independent components, and a fault that appears in an unrelated part after our visit is a separate issue, not a failure of the work we performed.

What law governs these terms?

These terms and any repair agreement are governed by the laws of the State of Colorado, and the courts located in the Denver metro area handle any dispute that cannot be resolved directly.

How do I book or ask a question about these terms?

Call (720) 770-4189 any hour or book online. Repairs are performed daily from 8:00 AM to 6:00 PM, and we are glad to walk through anything here before you schedule.

Terms of Service | Denver Sub-Zero Repair (Independent)

Quick Answers

What are the terms of using Denver Sub-Zero Repair's service?

By booking with us you agree to a flat $89 on-site diagnostic, with the exact repair price quoted in writing only after a technician inspects the appliance and credited toward the work if you approve it. We install OEM-grade or manufacturer-compatible parts, we are an independent company with no manufacturer affiliation, and any dispute is governed by Colorado law. Call (720) 770-4189 to book.

Does Denver Sub-Zero Repair give a warranty on its work?

We stand behind the labor and parts on each completed repair, but only to the extent stated in the written invoice for that job. There is no broader or implied guarantee beyond what the invoice spells out, and pre-existing wear on other components is never covered by a single repair.

Is the $89 diagnostic fee refundable?

The $89 covers the trip, inspection, and a written diagnosis, so it is earned once the visit happens and is not refunded on its own. If you approve the repair, that $89 is credited toward the total, so it effectively disappears into the cost of the fix.

What these terms cover

This page sets the ground rules for service from Denver Sub-Zero Repair, an independent appliance repair company serving the Denver metro since 2012. When you schedule a visit — by phone at (720) 770-4189 or through online booking — you agree to the terms below for that specific job: how we diagnose the appliance, how pricing is set, what parts go in, and the limits of what we can promise. Nothing here replaces the written invoice for your repair, which always controls if there is ever a conflict.

These terms apply to every refrigerator, freezer, range, oven, cooktop, ice maker, and dishwasher we are asked to inspect or repair.

Points worth reading before you book

The diagnostic is $89. That flat fee covers travel, a full on-site inspection, and a written diagnosis. It is credited toward the repair if you proceed.
Final price comes after inspection. We do not quote firm repair prices over the phone; the written estimate is given once a technician has actually seen the unit.
You approve before we work. No repair beyond the diagnostic happens without your go-ahead on the written price.
Parts are OEM-grade or manufacturer-compatible from verified suppliers, matched to your model and serial range.
We are independent. No manufacturer affiliation, endorsement, or authorization is claimed or implied.
Access and safety. You agree to provide reasonable access to the appliance, working power and water where needed, and a safe space for the technician to work.

How inspection and pricing work

We publish exactly one number: the $89 on-site diagnostic. A technician inspects the appliance, traces the complaint to its actual cause, and gives you a repair price in writing. If you approve the work, the $89 is credited toward the total, so it is folded into the cost rather than stacked on top of it. If you decline, you owe only the $89 for the visit and nothing more.

Repair prices vary with the part, the model, and what the inspection reveals, which is why we never guess a number sight-unseen. The written estimate reflects the work we expect; if a hidden fault surfaces mid-repair, we stop and get your approval before going further.

Warranties and the limits of our responsibility

We stand behind each completed repair to the extent described on that job’s invoice — typically the labor performed and the parts we installed for the documented fault. There are no warranties beyond what the invoice states. To the fullest extent allowed by Colorado law, we disclaim implied warranties not expressly written there, and we do not warrant pre-existing wear, unrelated components, or problems caused by misuse, power events, hard-water scale, or normal aging after our visit.

Our total liability for any claim is limited to the amount you paid us for the specific repair at issue. We are not liable for indirect, incidental, or consequential losses — such as food spoilage, secondary damage, or lost time — arising from an appliance failure or a delay in service.

The Denver context behind our caveats

These limits are not legal boilerplate for its own sake; Denver’s environment genuinely shapes how appliances fail. At 5,280 feet the air is roughly 15% thinner, which changes refrigerant charge behavior, compressor heat rejection, and gas combustion on ranges and cooktops. Local water runs hard at about 150–250 ppm, leaving scale in ice makers, dishwashers, and water lines, and the dry, high-UV climate ages door gaskets and seals faster than most regions. A repair fixes one documented cause — it cannot immunize the rest of an aging unit against the same forces, which is why our warranty stays tied to the specific work performed.

Other pages worth a look

If you are still deciding, see our About page for who we are, Why Choose Us for how we diagnose, and our service pages for refrigerators, ranges, ice makers, and dishwashers. Each explains the work in plain terms before you ever pay the diagnostic.

Ready to schedule

Questions about anything here are welcome before you book. Call (720) 770-4189 any hour — repairs run daily 8:00 AM to 6:00 PM — or book online to lock in a same-day or next-day appointment with up-front, $89 pricing.

Terms of Service