This page explains, in plain language, what information Denver Sub-Zero Repair collects when you reach out about a built-in refrigerator, freezer, wine unit, range, oven, cooktop, dishwasher, or ice maker — and what we do not do with it. We are an independent appliance repair company serving the Denver metro since 2012, and our footprint is deliberately small: a phone line answered 24/7 and an external booking link. We do not run a web form, an email list, or a customer login. That keeps the data we touch minimal, and this policy short and honest.
What we collect and why
When you contact us to schedule a repair, we ask for only what a technician needs to find you and fix the appliance:
- Your name — so we know who we are working with and whose home we are visiting.
- Your phone number — to confirm the appointment, give an arrival window, and reach you with any update.
- Your service address — to route a technician and identify the unit on site.
- A short description of the problem — for example, “ice maker stopped producing” or “oven won’t hold temperature” — so we arrive prepared with likely parts.
That is the whole list for a typical job. We do not require an email address, and there is no online account to create.
How that information reaches us
There are exactly two channels, and neither involves a web contact form:
- By phone. Call (720) 770-4189 — answered around the clock. When you book this way, we simply write down your name, number, address, and the symptom.
- Through nexfield.pro. Our online booking link is hosted by a third-party scheduling provider. Details you enter there are handled under that provider’s own privacy terms and then forwarded to us so we can dispatch. We receive only the scheduling fields needed to set up your visit.
How your information is used
We use your details for one purpose: delivering the repair you asked for. That means scheduling the visit, quoting and collecting the $89 diagnostic service call (which is applied toward the repair), ordering the correct OEM-grade part, and following up about that specific job. We do not sell, rent, or trade your information. We do not hand it to advertisers or data brokers, and we do not use it to market unrelated products to you.
Cookies and analytics
This is a simple service-area website. If basic analytics are turned on, they record anonymous, aggregate signals — pages viewed, rough visitor region, device type — so we can see which information is useful. That data is not tied to your name and is never used to build an advertising profile of you. Because there is no login or form, the site does not store personal entries you type.
Local context, and why our records stay lean
Most of our work is shaped by Denver’s environment rather than by any data we hold: the city’s 5,280-foot altitude and roughly 15% thinner air affect refrigerant charge and compressor heat rejection, hard water at about 150–250 ppm leaves scale in ice makers and dishwasher lines, and the dry climate wears door gaskets faster. Diagnosing those conditions takes an on-site inspection, not a customer database. So the only thing we genuinely need to keep is enough job history to support a past repair — your name, address, and what was done. We hold nothing beyond that.
Your choices and related requests
Because we store so little, your privacy requests are easy to honor. By calling (720) 770-4189, you can:
- Ask what information we have on file for you.
- Correct a wrong phone number or address.
- Request that we delete your details once a job is complete.
The same phone line that books a refrigerator sealed-system repair, an ice maker descaling, a range orifice adjustment, or a dishwasher leak handles every one of these privacy requests.
Questions? Call us
If anything here is unclear, or you want to review or remove your information, call (720) 770-4189 — a real person answers 24/7, and repairs run daily from 8:00 AM to 6:00 PM. We will tell you plainly what we have and take care of your request. Denver Sub-Zero Repair is an independent service and is not affiliated with, endorsed by, or sponsored by Sub-Zero Group, Inc. or any manufacturer.